Coldscon strives to provide our customers with superior assistance in regard to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day money-back guarantee for physical products only.

Digital Products (Software) + IPTV

Coldscon doesn’t offer any refunds for digitally delivered products. It is the customer’s responsibility to install the correct software and purchase the correct product key. Contact us and we will be more than happy to install and activate any software, or Subscriptions you purchased!

Physical Products

Within 30 days of delivery, Coldscon will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at

Coldscon will pay the return shipping for the incorrect or defective item in the event of a Coldscon shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check, and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Coldscon will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping.

+1 206-761-3467

304 S. Jones Blvd, Las Vegas, NV, 8910